Privacy Policy

Effective Date: 3/31/2025

Roof Royale ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy describes how we collect, use, and share your information when you visit our website, use our mobile app, or engage with our services.

1. Information We Collect

  • Personal Information:  Such as your name, email address, phone number, and other contact details.
  • Device Information: Including device type, operating system, browser type, and unique device identifiers.
  • Location Data: If you permit our app or services to access location services.
  • Demographic Data: Such as age range or service preferences.
  • Usage Information: Pages viewed, actions taken within our app or website, and interaction data.
  • Transactional Information: Details regarding your interactions with us, including service requests, project history, invoices, and payments.
  • Technical Data : Information about how you interact with our website or services, such as your IP address, browser type, and browsing history.



2. How We Collect Information

  • Forms you fill out on our website or app
  • App behavior and interactions
  • Cookies and tracking technologies
  • Third-party services, such as Google Analytics


3. How We Use Your Information

  • Improve our services and user experience
  • Provide customer support
  • Analyze usage trends and measure performance
  • Send updates, marketing content, or service-related notifications
  • Provide roofing services, estimates, and customer support.
  • Communicate with you regarding project updates, scheduling, and other service-related information.
  • Send SMS and email messages related to project updates, reminders, or promotional offers, as permitted by applicable law.


4. SMS Communications

We may send text messages (SMS) to keep you updated on your project or provide service-related information. By providing your phone number, you consent to receive these SMS communications. Our SMS communications comply with A2P10DLC regulations to protect your privacy and ensure a secure messaging experience.

You may opt out of receiving SMS communications at any time by replying "STOP" to any text message from us. Please note that by opting out, you may miss important updates regarding your service.


5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Trusted third-party service providers who help us operate our app, website, and business (e.g., analytics, hosting, customer support)
  • Legal Compliance: if required by law or to protect our legal rights


No mobile information [PII / personally identifiable information such as phone number] will be shared with third parties/ affiliates for marketing/promotional purposes.

We do not sell or rent your personal data.


6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Despite these efforts, no security measure is 100% secure, and we cannot guarantee absolute security.

7. Your Data Rights

You may request to:

  • Access and Update: You may access or update your personal information by contacting us directly.
  • Opt-Out: You may opt out of receiving SMS or email communications as outlined above.
  • Request Deletion: You may request the deletion of your personal information, subject to legal or regulatory requirements.

To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe.


8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.


9. Compliance with Privacy Laws

GDPR (EU Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, delete, or restrict your personal data.

CCPA (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to request information about data collection and request deletion of their personal data.

COPPA (Children Under 13)

Our services are not intended for children under 13, and we do not knowingly collect personal data from children. If we learn that we have collected such information, we will take steps to delete it.


10. Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.


11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Roof Royale
📍 520 Co Rd 108 Unit 43, Hutto, TX, 78634, US
📧 [email protected]
📞 (512) 379-7933


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Continued use of our services constitutes your acceptance of the revised policy.